We all know it’s important for success to look after our customers, but how do you do that in times of challenge? What the last two years have taught us is that at some point your business will face some form of crisis. It may be high growth pressure, cost base getting out of control, competition eating your lunch, capacity challenges, the fallout from wholesale technology transformation, or a myriad of other things... In this webinar, Jimmy Barber will run a session specially focused on how you can look after your customers in times of crisis. He will share some of his experience from across Financial Services and the lessons he has learned in trying (not always successfully) to navigate these choppy waters. Despite the subject, the session will be light, insightful, and thought provoking, and will give some practical tips to help to deliver for your customers when you next face times of crisis.
Jimmy Barber is the MD & Founder of JAB Financial Solutions, a start-up aiming to help FS companies deliver exceptional results. Most recently he has been leading work for Hiscox who post the pandemic faced the challenge of handling the equivalent volume of 100 years of Business Interruption claims. Before that he was the Chief Operating Officer for the Financial Services Compensation Scheme (FSCS) who handle claims resulting from firms failing across Insurance, Investment, Pension company. There he led the business transformation which saw Customer Satisfaction go from the low 50%’s to the high 80’s while at the same time volumes of claims doubled. Before that, he did senior roles at RSA and Capital One, leading large scale transformation.
Monday, 01 August 2022
15:00 - 15:45 BST
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