It goes without saying that in financial services, trust is a vital commodity. The potential dividends of trust and ethical conduct are significant. Employees are far more likely to be engaged and live your organization's values, be strongly committed to their job and the customers they serve. While customers are far more likely to advocate on your behalf, stay loyal, and crucially buy your products. In this interesting webinar, we will be talking to David Coe, CEO of the Fairbanking Foundation, whose presentation will explain the Fairbanking Mark, how it works, and why financial services companies should keep trust and ethics central to their culture. David will be joined by Matt Gantley, CEO of the United Kingdom Accreditation Service (UKAS), which as the UK’s government-appointed National Accreditation Body oversees and accredits the Fairbanking Mark scheme.
David Coe is Chief Executive Officer of the Fairbanking Foundation. He leads the charity’s strategy to increase the coverage of its Fairbanking Marks scheme and the range and impact of its growing advisory and research activities.
Previously David was Interim CEO of WAGGGS, the global movement for Girl Guiding and Girl Scouting. Before that David was Executive Director of Abbeyfield International (independent living and care homes provider), Director General of the International Psychoanalytical Association, and Executive Director of Orbis (blindness prevention organisation). Here he led the organisational transition from ‘Flying Eye Hospital’ to land-based blindness prevention programmes. He has also worked extensively as a Consultant and more recently, as an Executive Coach working with many charities and for-profit organisations on major change. He was also Chief Executive of the Soil Association, the organic food certifying and campaigning organisation.
Matt Gantley is the Chief Executive of UKAS, the UK’s Accreditation Body and major contributor to the national quality infrastructure. Accreditation by UKAS means that conformity assessment (testing and calibration laboratories, inspection and certification bodies) have been assessed against internationally recognised standards to demonstrate their competence, impartiality and performance capability. Matt has over 20 years’ experience in the conformity assessment and prior to joining UKAS he was the Managing Director of NQA Certification and held senior Directorship positions in certification, training and consulting enterprises. His key achievements include strategic and commercial development alongside international management in emerging markets. Matt is passionate about corporate and business strategy and served as a visiting MBA lecturer at Manchester Business School. Matt has also fulfilled Non-Exec roles for Elmhurst (EPBD Training/Certification), was a Board Director of SSIP (Safety Schemes in Procurement) and was the Chairman of the Association of British Certification Bodies. Matt is an active member of CQI, IOSH and IEMA.
Tuesday, 25 August 2020
11:00 - 11:45 London Time